Table of Contents:
  • The problem
  • The missing link
  • The power of repetition
  • Reason 1 : information overload
  • Applying the less-more philosophy
  • Reason 2 : negative filtering
  • Listening with a positive mindset
  • Using green light thinking
  • Reason 3 : lack of follow-up
  • Accentuating the positive to help people win
  • Providing more structure, support, and accountability
  • Epilogue