Interaction design for complex problem solving developing useful and usable software
Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice tha...
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| Format: | eBook |
| Language: | English |
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Amsterdam
Elsevier
2004
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- What makes complex problem solving complex?
- Usefulness : focusing on inquiry patterns, task landscapes, and core activities
- Filling in the gaps : integrating usefulness into user-centered design
- Keeping the system up and running
- Getting IT right
- Criteria, constraints, and choices : Optimizing the mix in merchandising
- Design Strategies and Choices for optimizing the mix
- Decision-making in complex systems of patient care
- Designing for usefulness across cases
- Next steps : politics and positioning of usefulness