How to succeed with people remarkably easy ways to engage, influence and motivate almost anyone
21 easy ways to gain more confidence with and get the most out of dealing with other people Self-confidence is indispensable to success in all areas of life. And, as author Paul McGee shows in this fun, fast-paced guide, an indispensable prerequisite to improving self-confidence is improving your ab...
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| Format: | eBook |
| Language: | English |
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Chichester, West Sussex
Capstone
2013
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Cover; Title page; Copyright page; Contents; What's the big deal about this people stuff?; Let's set the scene; Section One: Stop, Understand; People can't be fixed; Most people suffer from S.A.D.S.; Some people are lightbulbs; Why intelligent people do stupid things; You get what you tolerate; Humiliation is for amateurs; Being nice won't always work; It takes two to tango; No investment, no return; Section Two: Move On; Have realistic expectations; Let sleeping dogs lie ... sometimes; Check out your attitude; Be willing to be wrong; Don't treat people as you want to be treated
- Includes bibliographical references and index
- Four killer questions you have to ask yourself1. What's going on in their world at the moment?; 2. What's important to them at this time?; 3. Am I listening to understand or listening to defend?; 4. Have I clearly communicated my perspective?; How to make criticism count ... not crucify; Work out why they're whinging; 1. Some people are miserable by nature; 2. A lack of self-confidence; 3. A perceived sense of injustice; How to make people feel S.P.E.C.I.A.L. (Part 1); 1. Serve; 2. Personalized; 3. Encourage; How to make people feel S.P.E.C.I.A.L. (Part 2); 4. Courtesy; 5. Interest
- 6. Appreciation7. Listen; How to pick people up when they're feeling down; 1. It's OK to not feel OK; 2. Reframe failure; 3. Look for the positives; 4. Go for quick wins; 5. Change location; How to talk so people listen; 1. Drowning people in detail; 2. Failing to make your message relevant to your audience; 3. Focusing on facts and forgetting the feelings; 1. Recognize their reality; 2. Remember the 90/90 rule; 3. Begin with the end in mind; 4. Point out the pain before providing the prescription; 5. Invest in yourself; The ball's in your court; How to succeed with people; About Paul McGee