Essential People Skills for Project Managers
A Treasury of How-to Guidance for Project Success! People problems can really hurt your project, causing delays, eroding quality, increasing costs, and resulting in high levels of stress for everyone on the team. Yet if you're like most project managers, you've never been taught the soft s...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
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Berrett-Koehler Publishers
2005
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| Edition: | 1st edition |
| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Developing Concrete Communication SkillsSending â#x80;#x9C;Iâ#x80;#x9D; Messages; Listening Actively; Asking Open-Ended Questions; Tracking the Message; Reframing the Point; Identifying and Appreciating Individual Differences: The MBTI Approach; Communication Tips: Using the MBTI to Deliver Your Message; Communicating with the Extraverted Team Member; Communicating with the Introverted Team Member; Communicating with the Sensing Team Member; Communicating with the Intuitive Team Member; Communicating with the Thinking Team Member; Communicating with the Feeling Team Member
- Use of People Skills for Risk ManagementWhat Can a Project Manager Do to Improve Key Project Skills?; Chapter 2: Project Manager: Leader, Manager, Facilitator, Mentor; Project Manager Versus Functional Manager; Clarity of Organizational Structure; Consistency of Human Resources; Sources of Leverage for Motivation; The Four Leadership Roles of the Project Manager; Project Manager as â#x80;#x9C;Leaderâ#x80;#x9D;; Project Manager as â#x80;#x9C;Managerâ#x80;#x9D;; Project Manager as â#x80;#x9C;Facilitatorâ#x80;#x9D;; Project Manager as â#x80;#x9C;Mentorâ#x80;#x9D;; Discussion Questions; Chapter 3: Interpersonal Communication Tools for the Project Manager
- Communicating with the Judging Team MemberCommunicating with the Perceiving Team Member; Paying Attention to the Tone and Texture of Communication; Being â#x80;#x9C;Presentâ#x80;#x9D; During the Discussion; Listening to the â#x80;#x9C;Music Behind the Wordsâ#x80;#x9D;; Considering the Alliance and the Context; Keeping the Communication Reciprocal; Being Aware of the Content and the Process; Recognizing Communication â#x80;#x9C;Stoppersâ#x80;#x9D;; Denial; Projection; Displacement; Objectification; Discussion Questions; Chapter 4: The Art of Motivation; Global Trends That Affect Motivation; Strategies for Motivating Team Members
- Cover; Half Title; Title; Copyright; Dedication; Table of Contents; Forewords; Preface; Chapter 1: The Importance of People Skills in Project Management; Projects: Technical Problems with Human Dimensions; Why Are People Skills So Important?; Cyclical and Stage Nature of Projects; Trend in Organizations to Become More Project-Based; Increase in Project Complexity; Continual Downsizing and Outsourcing; Movement Toward Customer-Driven Projects; Leading in a Matrix Management Structure; Increase of Virtual Teams and a Distributed Workplace; Role of Project Managers as Change Agents
- Motivating Using Personal StyleMotivating Using Career Stages; Motivating Using Career Values; Motivating Using Situational Considerations; Systemic Approaches to Motivating the Team; Creating an Empowered Team; Applying Force-Field Analysis; Motivational Mistakes; Motivational Checklist for the Project Manager; Discussion Questions; Chapter 5: Managing Project Conflict; Confict Is Pervasive; The Personal Experience of Conflict: Body and Mind; The Cognitive Level; The Physiological Level; The Affective Level; When Conflict Is Not Addressed; Conflict in Project Phases; Project Initiation Phase