Table of Contents:
  • Cover
  • About the Author
  • Credits
  • Contents
  • Foreword
  • Acknowledgments
  • Introduction
  • Overview of the Book and Technology
  • How This Book Is Organized
  • Who Should Read this Book
  • Tools You Will Need
  • What's on the Web Site
  • Summary
  • Chapter 1: A Data Miner Looks at SQL
  • Picturing the Structure of the Data
  • Picturing Data Analysis Using Dataflows
  • SQL Queries
  • Subqueries Are Our Friend
  • Lessons Learned
  • Chapter 2: What's In a Table? Getting Started with Data Exploration
  • What Is Data Exploration?
  • Excel for Charting
  • What Values Are in the Columns?
  • More Values to Explore
  • Min, Max, and Mode
  • Exploring String Values
  • Exploring Values in Two Columns
  • From Summarizing One Column to Summarizing All Columns
  • Lessons Learned
  • Chapter 3: How Different Is Different?
  • Basic Statistical Concepts
  • How Different Are the Averages?
  • Counting Possibilities
  • Ratios, and Their Statistics
  • Chi-Square
  • Lessons Learned
  • Weighted Linear Regressio
  • Chapter 4: Where Is It All Happening? Location, Location, Location
  • Latitude and Longitude
  • Census Demographics
  • Geographic Hierarchies
  • Mapping in Excel
  • Lessons Learned
  • Chapter 5: It's a Matter of Time
  • Dates and Times in Databases
  • Starting to Investigate Dates
  • How Long between Two Dates?
  • Year-over-Year Comparisons
  • Counting Active Customers by Day
  • Simple Chart Animation in Excel
  • Lessons Learned
  • Chapter 6: How Long Will Customers Last? Survival Analysis to Understand Customers and Their Value
  • Background on Survival Analysis
  • The Hazard Calculation
  • Survival and Retention
  • Comparing Different Groups of Customers
  • Comparing Survival over Time
  • Important Measures Derived from Survival
  • Using Survival for Customer Value Calculations
  • Lessons Learned
  • Chapter 7: Factors Affecting Survival: The What and Why of Customer Tenure
  • What Factors Are Important and When
  • Left Truncation
  • Time Windowing
  • Competing Risks
  • Before and After
  • Lessons Learned
  • Chapter 8: Customer Purchases and Other Repeated Events
  • Identifying Customers
  • RFM Analysis
  • Which Households Are Increasing Purchase Amounts Over Time?
  • Time to Next Event
  • Lessons Learned
  • Chapter 9: What's in a Shopping Cart? Market Basket Analysis and Association Rules
  • Exploratory Market Basket Analysis
  • Combinations (Item Sets)
  • The Simplest Association Rules
  • One-Way Association Rules
  • Two-Way Associations
  • Extending Association Rules
  • Lessons Learned
  • Chapter 10: Data Mining Models in SQL
  • Introduction to Directed Data Mining
  • Look-Alike Models
  • Lookup Model for Most Popular Product
  • Lookup Model for Order Size
  • Lookup Model for Probability of Response
  • Naïve Bayesian Models (Evidence Models)
  • Lessons Learned
  • Chapter 11: The Best-Fit Line: Linear Regression Models
  • The Best-Fit Line
  • Measuring Goodness of Fit Using R2
  • Direct Calculation of Best-Fit Line Coefficients