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210123 ||| eng |
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|a 9780789747099
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|a 0132116979
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|a 6612917946
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|a 9781282917941
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|a 9780132116916
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|a 013211691X
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4 |
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1 |
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|a Shankman, Peter
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| 245 |
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|a Customer service
|b new rules for a social media world
|c Peter Shankman
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| 260 |
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|a Indianapolis, Ind.
|b Que
|c 2011
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| 300 |
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|a ix, 189 pages
|b illustrations
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| 505 |
0 |
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|a Putting together a social media team -- Examples of how it doesn't work (and what happens) -- Before the explosion: winning your customer -- Customer service is a way of life -- Social media damage control: stopping small problems from becoming big ones -- Making customer addicts online: best practices that work! -- Keeping the addiction going -- Monitoring your successes and failures -- Putting it all together: what did we learn?
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| 653 |
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|a Internet marketing / http://id.loc.gov/authorities/subjects/sh95005028
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| 653 |
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|a Online social networks / fast
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| 653 |
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|a Social media / http://id.loc.gov/authorities/subjects/sh2006007023
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| 653 |
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|a Service à la clientèle
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| 653 |
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|a social media / aat
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| 653 |
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|a Médias sociaux
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| 653 |
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|a Business & Economics / hilcc
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| 653 |
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|a Social media / fast
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| 653 |
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|a Online social networks / http://id.loc.gov/authorities/subjects/sh2006006990
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| 653 |
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|a Réseaux sociaux (Internet)
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| 653 |
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|a Marketing & Sales / hilcc
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| 653 |
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|a Customer services / http://id.loc.gov/authorities/subjects/sh85034965
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| 653 |
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|a Internet marketing / fast
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| 653 |
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|a Marketing sur Internet
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| 653 |
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|a Customer services / fast
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| 653 |
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|a Commerce / hilcc
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| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 776 |
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|z 9780789747099
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| 776 |
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|z 9780789747099
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| 776 |
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|z 078974709X
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| 856 |
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|u https://learning.oreilly.com/library/view/~/9780132116916/?ar
|x Verlag
|3 Volltext
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