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008 210123 ||| eng
020 |a 9780132660341 
020 |a 1587142902 
020 |a 9781587142901 
050 4 |a TK5105.8865 
100 1 |a Green, Rue 
245 0 0 |a Cisco Unified Customer Voice Portal  |b building unified contact centers  |c Rue Green 
260 |a Indianapolis, IN  |b Cisco Press  |c 2011 
300 |a xx, 474 pages  |b illustrations 
505 0 |a Includes bibliographical references and index 
653 |a Electrical & Computer Engineering / hilcc 
653 |a Call centers / Computer programs 
653 |a Cisco unified customer voice portal / blmlsh 
653 |a Téléphonie Internet 
653 |a Cisco unified customer voice portal / fast 
653 |a Portails (Informatique) 
653 |a Internet telephony / http://id.loc.gov/authorities/subjects/sh98004350 
653 |a Telecommunications / hilcc 
653 |a Web portals / fast 
653 |a Centres d'appels (Affaires) / Logiciels 
653 |a Engineering & Applied Sciences / hilcc 
653 |a Web portals / http://id.loc.gov/authorities/subjects/sh99005116 
653 |a Cisco unified customer voice portal / http://id.loc.gov/authorities/names/n2012001385 
653 |a Internet telephony / fast 
041 0 7 |a eng  |2 ISO 639-2 
989 |b OREILLY  |a O'Reilly 
490 0 |a IP Communications 
776 |z 9781587142901 
856 4 0 |u https://learning.oreilly.com/library/view/~/9780132660341/?ar  |x Verlag  |3 Volltext 
082 0 |a 384 
082 0 |a 500 
082 0 |a 000 
082 0 |a 620