| Summary: | "To be successful in the 21st century global marketplace you need many things - determination, well-articulated goals, and a bit of luck. But more than anything else, you need kindness. Kindness becomes the key business asset when you couple a caring attitude toward others with a focus on achieving your goals. Often people see business as a choice between being kind and being successful. This is a fictitious trade-off. Nice people are more successful. Those who wish to succeed in the 21st century business climate which is characterized by intense competition, ever-evolving technologies, and escalating expectations, must make the conscious development of kindness their business imperative. The successes of many of the most accomplished professionals come as a result of developing the Five Powers of Kindness: 1. Reputation: Being trusted and building a strong reputation; 2. Reciprocity: Garnering reciprocal kindnesses from others; 3. Personality: Learning to be someone that others like; 4. Thanks: Being gracious and appreciative of others; and 5. Connecting: Building a strong network of relationships. In Capitalizing on Kindness you will learn simple techniques to harness the Five Powers to your professional advantage."--Publisher's description
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