Brilliant communication skills
What does it take to be a successful communicator? Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others. So how can you make sure other people understand you and...
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| Format: | eBook |
| Language: | English |
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Harlow, United Kingdom
Pearson Education
2015
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| Edition: | Rajackted edition |
| Series: | Brilliant
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Part 1 Chapter 1 What is communication? Knowing your communication style Chapter 2 Confident communication Chapter 3 Active listening and skilful questioning Chapter 4 Reading between the lines; feelings, emotions and attitudes Chapter 5 What to say, how to say it. Chapter 6 Put it in writing Part 2 Chapter 7 Putting it into practice
- Includes bibliographical references and index