Table of Contents:
  • Includes bibliographical references and index
  • Foreword / James E. Preston
  • Preface
  • Acknowledgments
  • Up against the limits
  • Beyond traditional approaches
  • Getting ready for change
  • Cultural change : an action plan
  • What if? a report on the ideal
  • Research : first steps toward managing diversity
  • Culberson Industries
  • Settling in for the duration
  • Avon Products, Inc.
  • Managing diversity and total quality : an integrated strategy for organizational renewal
  • Questions and answers for managers