Becoming a successful manager powerful tools for making a smooth transition to managing a team
Presenting numerous exercises throughout; this book aims to help you; as a new manager; quickly assimilate some of the basic knowledge you must have and actions you must put into practice in order to succeed. --
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| Other Authors: | |
| Format: | eBook |
| Language: | English |
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New York
McGraw-Hill
2010
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| Edition: | Completely updated 2nd ed |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- What is a professional manager
- Defining your role
- The staff mosaic : working together
- Understanding each person in your department
- Clarifying what you and your employees have in common
- Adopt positive and productive attitudes
- Perpetuating a problem-solving culture
- Listening
- really listen and you'll hear more than words
- Mastering the art of asking questions
- Eliminating weeds from your departmental garden
- Giving the gift of constructive criticism
- Hiring the right people
- Conducting meaningful performance reviews
- Delegating effectively and empowering employees to take risks
- Mastering productive meetings is as easy as PIE
- Resolving conflicts
- Handling harassment
- Moving forward
- Includes bibliographical references