Digitale Transformation : Arbeit in Dienstleistungssystemen

The employment and work of the future is taking place in service provider systems, which are a result of the digital revolution. Nevertheless, politics, science and research have insufficiently considered the consequences of the digital revolution for the organisation of work in the field of service...

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Main Author: Ernst, Gerhard
Other Authors: Zühlke-Robinet, Klaus (Editor), Finking, Gerhard (Editor), Bach, Ursula (Editor)
Format: eBook
Language:German
Published: Baden-Baden Nomos Verlagsgesellschaft mbH & Co. KG 2020
Edition:1. Auflage 2020
Subjects:
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Collection: Nomos - Collection details see MPG.ReNa
Summary:The employment and work of the future is taking place in service provider systems, which are a result of the digital revolution. Nevertheless, politics, science and research have insufficiently considered the consequences of the digital revolution for the organisation of work in the field of service provision. Using the example of logistics, this book presents the social economy, knowledge services, and the consequences and design options for work and employment at the levels of ‘society’, ‘services, markets and the economy’, ‘service development’, ‘service production’ and ‘model development’ from different technical perspectives. The essay ‘Services are becoming high-tech’, written by twenty academics, outlines a design concept for top-class service research, which can serve as a trailblazer for international competitiveness, high customer value and good work in the digital revolution.With contributions byUrsula Bach, Bernd Bienzeisler, Tilo Böhmann, Jost Buschmeyer, Wolfgang Dunkel, Martin Eisenmann, Gerhard Ernst, Michaela Evans, Gerhard Finking, Michael Fischer, Walter Ganz, Philipp, K. Görs, Birgit Graf, Winfried Hacker, Ewald Heinen, Markus Hoppe, Henning Hummert, Heike Jacobsen, David Kremer, Vanessa Kubek, Niklas Kühl, Hendrik Lager, Andrea Lohmann-Haislah, Andrea Martin, Nadine Müller, Claudia Munz, Friedhelm Nachreiner, Friedemann Nerdinger, Ulrike Pietrzyk, Gerhard Satzger, Birte Schiffhauer, Christian Schiller, Lothar Schröder, Martin Schütte, Udo Seelmeyer, Guiseppe Strina, Anne Traum, Anne-Sophie Tombeil, Michael Vilain, Alfredo Virgillito, Philipp Waag, Harald Weber, Johannes Wendsche, Claus Zanker, Klaus J. Zink, Klaus Zühlke-Robinet
Item Description:All_Marketing, Paket Wirtschaft 2020, Reihe Dienstleistungsmanagement | Dienstleistungsmarketing, Reihe Dienstleistungsmanagement | Dienstleistungsmarketing 2020 (eLibrary Paket)
Physical Description:1 online resource
ISBN:9783748903413