Challenges in virtual collaboration videoconferencing, audioconferencing, and computer-mediated communications

This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconf...

Full description

Main Author: Wainfan, Lynne
Other Authors: Davis, Paul K.
Format: eBook
Language:English
Published: Santa Monica, Calif. Rand 2004, 2004
Series:Rand Corporation monograph series
Subjects:
Online Access:
Collection: JSTOR Open Access Books - Collection details see MPG.ReNa
Summary:This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming)
Item Description:"MG-273"--Page 4 of cover. - Title from title screen. - Title from website (viewed Mar. 10, 2006)
Physical Description:1 online resource
ISBN:0833037005
9780833037008