Service Quality for Facilities Management in Hospitals
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and prov...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
| Published: |
Singapore
Springer Nature Singapore
2016, 2016
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| Edition: | 1st ed. 2016 |
| Subjects: | |
| Online Access: | |
| Collection: | Springer eBooks 2005- - Collection details see MPG.ReNa |
Table of Contents:
- Introduction
- Facilities Management and Singapore’s Healthcare System
- SERVQUAL, the Kano model and QFD
- Conceptual Framework
- Research Methodology
- Data Analysis
- Discussions
- Conclusions