O'Dea, V. (1998). Better Business by Phone: A Guide to Effective Telebusiness Management (1st ed. 1998.). London: Macmillan Education UK.
Chicago Style CitationO'Dea, Valerie. Better Business By Phone: A Guide to Effective Telebusiness Management. 1st ed. 1998. London: Macmillan Education UK, 1998.
MLA CitationO'Dea, Valerie. Better Business By Phone: A Guide to Effective Telebusiness Management. 1st ed. 1998. London: Macmillan Education UK, 1998.
Warning: These citations may not always be 100% accurate.