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TA-Q-BIN Service Excellence and Innovation in Urban Logistics

This book reveals the secrets of Yamato Transport’s success in maintaining and extending its leadership in Japan’s domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularl...

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Bibliographic Details
Main Authors: Liu, Qizhang, Goh, Mark (Author)
Format: eBook
Language:English
Published: Singapore Springer Nature Singapore 2015, 2015
Edition:1st ed. 2015
Series:Management for Professionals
Subjects:
Services
Operations Management
Business Ethics
Production Management
Technological Innovations
Innovation And Technology Management
Service Industries
Online Access:
Collection: Springer eBooks 2005- - Collection details see MPG.ReNa
Table of Contents:
  • Preface
  • Chapter 1: Introduction
  • Chapter 2: Urban Logistics in Asia
  • Chapter 3: TA-Q-BIN, The Last-Mile Delivery
  • Chapter 4: An Innovation in Last-Mile Delivery
  • Chapter 5: Power of Gemba
  • Chapter 6: Express Delivery - Sustainable Advantage through Corporate Social Responsibility
  • Chapter 7: Saishunkan - Rejuvenation by Living in Harmony with Nature (and Customers)
  • Chapter 8: Delivering B2B with TA-Q-BIN
  • Chapter 9: Standardization and Customization
  • Chapter 10: Interview with Makoto Kigawa
  • Appendices

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