Business Process Transformation The Process Tangram Framework

This book presents a framework through transformation and explains  how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is es...

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Bibliographic Details
Main Author: Sharma, Chitra
Format: eBook
Published: New Delhi Springer India 2015, 2015
Edition:1st ed. 2015
Series:Management for Professionals
Online Access:
Collection: Springer eBooks 2005- - Collection details see MPG.ReNa
Table of Contents:
  • Chapter 1: Introduction.- Chapter 2: Transformation Program, Triggers, Goals, Tools & Techniques.- Chapter 3: Culture and Communication
  • Chapter 4: Success Factors
  • Chapter 5: Process Modeling.- Chapter 6: Change Management
  • Chapter 7: Managed Services – A Case of process Transformation?
  • Chapter 8: Recapitulation and Application of ‘The Process Tangram’