Telephone and Helpdesk Skills A Guide to Professional English
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from...
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| Format: | eBook |
| Language: | English |
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New York, NY
Springer New York
2014, 2014
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| Edition: | 1st ed. 2014 |
| Series: | Guides to Professional English
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| Subjects: | |
| Online Access: | |
| Collection: | Springer eBooks 2005- - Collection details see MPG.ReNa |
Table of Contents:
- Preparing for Calls
- Making a Call
- Leaving a Message with the Switchboard Operator
- Voicemail and Answering Machines
- Receiving Calls
- Finding Out About Another Company, Giving Information About Your Company
- Chasing
- Dealing with Difficult Callers and Unhelpful Staff
- Improving Your Telephone Manner
- Working on a Helpdesk: Key Issues
- Helpdesk: Dealing with Customers
- Calling a Helpdesk.- What to Do and Say if You Don't Understand
- Using the Web and TV to Improve Your Listening Skills
- Pronunciation: Word and Sentence Stress
- Example Telephone Dialogs
- Useful Phrases