Total Quality Management The key to business improvement
Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality...
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| Format: | eBook |
| Language: | English |
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Dordrecht
Springer Netherlands
1994, 1994
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| Edition: | 1st ed. 1994 |
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| Collection: | Springer Book Archives -2004 - Collection details see MPG.ReNa |
Table of Contents:
- One Introduction and Executive Summary
- How to use this book
- Total Quality...is it really a strategic issue?
- Two A Total Quality Approach
- Overview
- Section 1 — The basic concepts of Total Quality
- Section 2 — A model management framework for Total Quality
- Section 3 — Starting the change to Total Quality
- Three Executive Encyclopaedia of Total Quality Processes and Techniques
- An alphabetical series of technique briefings overviewing the major Total Quality processes, tools and techniques
- Four Profiles of Success Through Total Quality
- Boots The Chemists
- Cossor Electronics
- Dowty
- Express Engineering
- Gwent Health Authority
- Hewlett-Packard
- IBM
- National Westminster Bank
- Nissan
- Pitney Bowes
- Sony
- Conclusion — The key factors of success
- About the major contributors
- Other sources of help