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Cyber Commerce Reframing The End of Business Process Reengineering?

The goal of this book is to create awareness for a change in mind-set that we will all have to face and go through. The necessity for this new mind­ set is being driven by the situation that a completely new business world, a new reality, is being created at the point where the phenomenon commonly r...

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Bibliographic Details
Main Author: Seebacher, Uwe G.
Format: eBook
Language:English
Published: Berlin, Heidelberg Springer Berlin Heidelberg 2002, 2002
Edition:1st ed. 2002
Subjects:
Business Mathematics
Application Software
It In Business
Management
Computer And Information Systems Applications
Business Information Services
Online Access:
Collection: Springer Book Archives -2004 - Collection details see MPG.ReNa
Table of Contents:
  • The Reengineering Story
  • BPR and the Merging Paradigm Shift
  • The BPR and ERP Success Story
  • BPR Will Not Save the New Economy
  • BPR and the Technical Shortcomings
  • BPR and Strategic Human Resource Management (SHRM)
  • 5: Reframing, Not Optimizing
  • Talking about Optimization
  • The Limitations of ISO 9000
  • The Limitations of Total Quality Management (TQM)
  • The Limitations of Six Sigma
  • The Limitations of Operations Research
  • The “Pareto Rule” as a Test of the Limitations of Optimization Activities
  • CCR versus Optimization and Reengineering
  • 6: Cyber-Commerce Reframing: The Approach
  • The Praetorians of CCR
  • The Issues with Surveys and Opinions
  • Awareness as a Facilitator for Understanding CCR
  • Bad Experience for Good Stuff
  • The Dimension-Impact Matrix (DIM) of CCR
  • The Structure of CCR
  • The CCR Horizontals.-Conclusion
  • 7: The New Role of Information Technology
  • The “E-volution” of IT
  • The Driving Economic Role of IT
  • Trends and Observations
  • Special, Technological Requirements for CCR
  • CCR — Understanding of Application Architecture in Iterated Markets
  • CCR Framework for Analysis of IT System Components
  • Analyzing the IT Side of Web Solutions Using the Framework
  • Cluster Computing as Enabler for CCR
  • 8: The Human Resource Challenge
  • Setting the Agenda
  • Modified Organizational Structures
  • Developing and Maintaining Human Capital in the Cyber-Economy
  • Cyber Competences and Capabilities
  • Evaluating HR Initiatives and People in the Cyber-Economy
  • 9: CCR: For Which Companies?
  • Successful CCR Implementations of the Past Leading the Way
  • Different Departments: One CCR Approach Used
  • Are CCR Projects Suitable for All Industries?
  • CCR: Helping all C-Business Initiatives to Be Successful?
  • CCR in the Area of E-Procurement
  • CCR and E-Selling
  • CCR and Customer Relationship Management
  • CCR and the E-Marketplace
  • CCR and E-Billing
  • 1: Cyber-Commerce Reframing: A New Paradigm?
  • The Cyber-Economy
  • The Upcoming Cyber-Challenge
  • BPR: The Shortcomings
  • Reframing, Not Optimizing
  • Cyber-Commerce Reframing: The Approach
  • The New Role of Information Technology
  • The Human Resource Challenge
  • CCR for Which Companies?
  • Cyber-Assessment as the Starting Point
  • CCR Case Studies
  • 2: The Cyber-Economy
  • The Development of IT in the Context of the Internet
  • The World Wide Web (WWW) and Its Implications
  • The Evolution of the Cyber-Economy
  • The Definition of Cyber (C-)Commerce
  • Changing Environmental Factors
  • Electronic-Commerce
  • Mobile Commerce
  • Television Commerce
  • Pervasive Commerce
  • 3: The Upcoming Cyber-Challenge
  • Cyber-Challenge: Dreams and Reality
  • B2C: The Cyber-Flop
  • Yet Another Cyber-Debacle: B2B
  • Human Resources: The Cyber-Key
  • The Financial Imperative
  • 4: BPR: The Shortcomings
  • The Basic Framework for Reengineering
  • The Managerial Roots of Reengineering
  • CCR Mythology for All Companies — for All Purposes?
  • 10: Cyber-Assessment as a Starting Point
  • Cyber-Assessment: The Methodology
  • Module One: Industry Analysis
  • Module Two: Internal Analysis
  • Module Three: Analysis and Evaluation of Cyber-Commerce Projects and Options
  • Module Four: Strategic Recommendation for Decision-Making
  • Case Study: eZoka Group
  • SupplierLinx: CCR in the Area of Collaborative e-Procurement
  • The Strategy
  • The Process
  • The Technology
  • The People
  • Conclusion
  • Case Study: Multi-national IT Company
  • CCR in the Area of Procurement
  • The Strategy
  • The Process
  • The Technology
  • The People
  • The Results
  • The Future
  • Case Study: US-Based Internet Start-up
  • CCR Helping Internet Start-ups toGrow up
  • The Assessment
  • The Strategy
  • The Process
  • The Technology
  • The People
  • The Future
  • Epilogue
  • Further Reading

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