Quantitative Models for Performance Evaluation and Benchmarking Data Envelopment Analysis with Spreadsheets

Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking a...

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Bibliographic Details
Main Author: Zhu, Joe
Format: eBook
Language:English
Published: New York, NY Springer US 2003, 2003
Edition:1st ed. 2003
Series:International Series in Operations Research & Management Science
Subjects:
Online Access:
Collection: Springer Book Archives -2004 - Collection details see MPG.ReNa
Table of Contents:
  • 1 Basic DEA Models
  • 2 Measure-specific DEA Models
  • 3 Returns-to-Scale
  • 4 DEA with Preference
  • 5 Modeling Undesirable Measures
  • 6 Context-dependent Data Envelopment Analysis
  • 7 Benchmarking Models
  • 8 Models for Evaluating Value Chains
  • 9 Congestion
  • 10 Super Efficiency
  • 11 Sensitivity Analysis and Its Uses
  • 12 DEA Excel Solver
  • References
  • Author Index
  • Topic Index