World Class Performance Through Total Quality A practical guide to implementation
TOTAL QUALITY MANAGEMENT (TQM) - A COMPETITIVE EDGE In the context of the European and Western manufacturing challenge being set by the 'Far Eastern Machine', it is of critical importance that manufacturing competitiveness is improved in Western companies. The ability to export successfull...
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| Format: | eBook |
| Language: | English |
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New York, NY
Springer US
1992, 1992
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| Edition: | 1st ed. 1992 |
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| Online Access: | |
| Collection: | Springer Book Archives -2004 - Collection details see MPG.ReNa |
Table of Contents:
- One Introduction to Total Quality Management (TQM)
- 1 — Total Quality Management — worldwide effect
- 2 — The management methodology
- 3 — TQM principles
- Two Implementation of TQM
- 4 — The executive/management role
- 5 — TQM structure and top-down requirements
- 6 — Quality policy
- 7 — Measurement
- 8 — Quality improvement teams
- 9 — Education and training
- 10 — Involvement and commitment
- 11 — Supplier strategy
- 12 — Time to market
- 13 — Organizational design
- 14 — Summary
- Three Tools and Techniques for TQM.