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CSCW: Cooperation or Conflict?

Computer supported cooperative work (CSCW) systems will undoubtedly play an important role in the application of information systems in the 1990s and beyond. The term "cooperative" is often taken for granted and it is assumed that CSCW users are willing and able to cooperate without any di...

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Bibliographic Details
Other Authors: Easterbrook, Steve (Editor)
Format: eBook
Language:English
Published: London Springer London 1993, 1993
Edition:1st ed. 1993
Series:Computer Supported Cooperative Work
Subjects:
Artificial Intelligence
Application Software
Computer And Information Systems Applications
Online Access:
Collection: Springer Book Archives -2004 - Collection details see MPG.ReNa
Table of Contents:
  • 6.3 Stratified Systems Theory and “Levels” of Work
  • 6.4 Cooperation and Conflict in Organizations: The Construction Industry
  • 6.5 Organizational Issues and Conflict in Design Construction
  • 6.6 Implications for the Design of Technology for Cooperative Working
  • 6.7 Conclusion: Models of Organizations, the Nature of Work and Enhanceable Systems
  • Going Off the Rails: Understanding Conflict in Practice
  • 7.1 Introduction
  • 7.2 Perspective on Cooperation and Conflict
  • 7.3 Conflict in Practice
  • 7.4 Going off the Rails: Requirements and Questions
  • 7.5 Summary and Future Work
  • 8 The Computer Won’t Let Me: Cooperation, Conflict and the Ownership of Information
  • 8.1 Theme
  • 8.2 Background
  • 8.3 Taxonomy
  • 8.4 Ownership of Information
  • 8.5 Consequences for CSCW Design
  • 8.6 The MILAN System
  • 8.7 Task Conflict in the Whiteboard
  • 8.8 Ownership Conflict in the Video Views
  • 8.9 Conclusions
  • References
  • Name Index
  • 1 A Survey of Empirical Studies of Conflict
  • 1.1 Introduction
  • 1.2 Assertions about Conflict
  • 1.3 CSCW Systems
  • 1.4 Conclusions
  • 2 The Social Dynamics of Systems Development: Conflict, Change and Organizational Politics
  • 2.1 Social Factors in Design: Factor Research
  • 2.2 The Dynamics of Design: Process Research
  • 2.3 Process Studies of User Involvement
  • 2.4 Design as Social Action: The Issue of Success
  • 2.5 Models of Change: Punctuated Equilibrium
  • 2.6 A Dialectical View of the Design Process
  • 2.7 The Two Sides of User Involvement
  • 2.8 The Psychoanalytic Perspective
  • 2.9 Interpretation of the Case Studies: The Psychodynamics of Design
  • 2.10 Conclusions
  • 3 Cooperation Without Consensus in Scientific Problem Solving: Dynamics of Closure in Open Systems
  • 3.1 Introduction
  • 3.2 Science, Work and Problem Solving
  • 3.3 Work is Collective: The Sui Generis Nature of Organizations
  • 3.4 Scientific Theories are Open Systems
  • 3.5 Plasticity and Coherence: The Paradox of Open Systems
  • 3.6 The Dynamics of Coherence in Open Systems: The Clotting of Ideas and Practice
  • 3.7 The Heterogeneity of Scientific Work
  • 3.8 Heterogeneous Problem Solving and Boundary Objects
  • 3.9 Types of Boundary Objects
  • 3.10 Conclusions
  • 4 Resolution of Inter-Individual Conflicts: A Mechanism of Learning in Joint Planning
  • 4.1. Introduction
  • 4.2 Sociocognitive Conflict
  • 4.3 Focus in Discourse
  • 4.4 Components of the Model
  • 4.5 Inter-Individual Differences
  • 4.6 First Study
  • 4.7 Second Study
  • 4.8 General Discussion
  • 5 Cooperation and Conflict in Knowledge-Intensive Computer Supported Cooperative Work
  • 5.1 Introduction
  • 5.2 Cooperation and Conflict in Practice
  • 5.3 The “Organization” of Organizations
  • 5.4 Experts as People
  • 5.5 Conclusion
  • 6 Organizational Structures,Computer Supported Cooperative Work and Conflict
  • 6.1 Introduction
  • 6.2 Conflict in Cooperative Work

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