Table of Contents:
  • Challenges
  • Organizational Transformation Through E-Government: Myth or Reality?
  • The Governance of Back Office Integration in E-Government: Some Dutch Experiences
  • E-Government Systems in Developing Countries: Stakeholders and Conflict
  • Performance
  • Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government
  • Accountability of Electronic Cross-Agency Service-Delivery Processes
  • Citizen Relationship Management and E-Government
  • DSS in a Local Government Context – How to Support Decisions Nobody Wants to Make?
  • Monitoring and Updating Regulations and Policies for Government Services
  • Service Take-Up and Impacts of E-Government in Austria
  • Evaluation of a Risk-Modelling Tool at the Business Case of eService Projects – Results from a Workshop in the UK
  • Achieving Administrative Transparency Through Information Systems: A Case Study in the Seoul Metropolitan Government
  • Strategy
  • eGovernment and Structural Reform on Bornholm: A Case Study
  • When Technology Meets the Mind: A Comparative Study of the Technology Acceptance Model
  • E-Government Practice: What One Country Could Learn from Other
  • Measuring the Performance of Digital Divide Strategies: The Balanced Scorecard Approach
  • Policy and Practice in Standards Selection for E-Government Interoperability Frameworks
  • SIGES-PERE: A Collaborative GIS for Radiological Disaster Management
  • Feasibility Study for a Legal Knowledge System in the County of Herford
  • A Quality Inspection Method to Evaluate E-Government Sites
  • Knowledge
  • Organisational Changes, Skills and the Role of Leadership Required by eGovernment
  • PA’s Boundaries and the Organizational Knowledge Processes
  • Providing Pan-European E-Government Services with the Use of Semantic Web Services Technologies: AGeneric Process Model
  • A Proposal for a Semantic-Driven eGovernment Service Architecture
  • Knowledge Engineering Suite: A Tool to Create Ontologies for Automatic Knowledge Representation in Knowledge-Based Systems
  • Guided Interactive Information Access for E-Citizens
  • Technology
  • The Opportunities and Barriers of User Profiling in the Public Sector
  • Personalized Access to Multi-version Norm Texts in an eGovernment Scenario
  • An Infrastructural Approach to Secure Interoperability of Electronic IDs: The Bridging Backbone
  • A Distributed Network Architecture for Robust Internet Voting Systems
  • Electronic Voting: An All-Purpose Platform