The Science of Service Systems
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and imple...
| Other Authors: | , , |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
New York, NY
Springer US
2011, 2011
|
| Edition: | 1st ed. 2011 |
| Series: | Service Science: Research and Innovations in the Service Economy
|
| Subjects: | |
| Online Access: | |
| Collection: | Springer eBooks 2005- - Collection details see MPG.ReNa |
Table of Contents:
- Introduction of the Science of Service Systems
- Embedding the new Discipline of Service Science
- Key dimensions of Service systems in Value-Creating Networks
- Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions
- Flexible Service Systems
- Semantics for Smart Services
- Designing Auctions for Coordination in Service Networks
- Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion
- Onto-ServSys: a Service System Ontology
- A Framework that Situates Technology Research within the Field of Service Science
- Customer-Driven Value Co-Creation in Service Networks
- Towards Service System Governance – Leveraging Service System Grammar to Empower Value Co-Creation
- Service Science – The Opportunity to Re-think What We Know About Service Design
- Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia-Company Collaboration
- An Engineering Perspective on Service Science
- Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences
- Service Customization Research: A Review and Future Directions
- Service and Science