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Handbook of Service Science

Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service in...

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Bibliographic Details
Other Authors: Maglio, Paul P. (Editor), Kieliszewski, Cheryl A. (Editor), Spohrer, James C. (Editor)
Format: eBook
Language:English
Published: New York, NY Springer US 2010, 2010
Edition:1st ed. 2010
Series:Service Science: Research and Innovations in the Service Economy
Subjects:
Operations Research
Electronic Data Processing / Management
It In Business
Management
Operations Research And Decision Theory
Business Information Services
It Operations
Online Access:
Collection: Springer eBooks 2005- - Collection details see MPG.ReNa
Table of Contents:
  • Context: Origins
  • Revisiting “Where Does the Customer Fit in a Service Operation?”
  • The Service Profit Chain
  • Winning the Service Game
  • Customer Equity
  • Service Worldsservice worlds
  • Context: Theory
  • The Unified Service Theory
  • Advancing Service Scienceservice science with Service-Dominant Logicservice-dominant logic
  • Toward a Science of Service Systems
  • Research and Practice: Design
  • Technology’s Impact on the Gaps Model of Service Quality
  • Seven Contexts for Service System Design
  • Business Architectures for the Design of Enterprise Service Systems
  • A Service Practice Approach
  • Research and Practice: Operations
  • The Neglect of Service Scienceservice science in the Operations Management Field
  • Death Spirals and Virtuous Cycles
  • Service Scienceservice science
  • Service Engineering
  • Research and Practice: Delivery
  • The Industrializationindustrialization of Information Services
  • Workforce Analytics for the Services Economy
  • Understanding Complex Product and Service Delivery Systems
  • A Formal Model of Service Delivery
  • Research and Practice: Innovation
  • ServiceInnovationinnovation
  • InnovationInnovation in Services and EntrepreneurshipEntrepreneurship
  • Service Innovationservice innovation and Customer Co-development
  • Advancing Services Innovation service innovation
  • What Effects Do Legal law/legal Rules Have on Service Innovation innovation ?
  • Future
  • The Future of Service Is Long Overdue
  • The Evolution and Future of Service
  • Trading zones, Normative Scenarios, and Service Scienceservice science
  • The Cambridge-IBM SSMESSME White Paper Revisited
  • Service Scienceservice science , Management, and Engineering SSME (SSME) in Japan
  • Innovationinnovation and Skills

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