Rethinking e-Government Services User-Centred Approaches
Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, gove...
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| Format: | eBook |
| Language: | English |
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Paris
OECD Publishing
2009
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| Series: | OECD e-Government Studies
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| Collection: | OECD Books and Papers - Collection details see MPG.ReNa |
Table of Contents:
- A Paradigm Shift Towards Citizen Centricity
- Annex B
- Improving User Take-up
- Country Approaches to Increasing User Take-up
- Challenges to User Take-up
- Executive Summary
- Annex A
- Monitoring and Evaluating User Take-up
- Bibliography
- Glossary