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Gouthier, Matthias
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1
Kundenbindung durch kosteneffiziente Service Excellence : Strategien - Konzepte - Best-Practices: Konferenzband der 5. Excellence-in-Service-Konferenz EXIS
by
Gouthier
,
Matthias
Published 2016
Nomos Verlagsgesellschaft mbH & Co. KG
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Gouthier
,
Matthias
...
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2
Service Design : Innovative Services und exzellente Kundenerlebnisse gestalten
by
Gouthier
,
Matthias
Published 2017
Nomos Verlagsgesellschaft mbH & Co. KG
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Gouthier
,
Matthias
...
”
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3
Kundenentwicklung im Dienstleistungsbereich
by
Gouthier
,
Matthias
Published 2003
Deutscher Universitätsverlag
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4
Erfolgreiche Wege zur Service Excellence : Von Service-Champions das 1 x 1 exzellenter Services erfahren
by
Gouthier
,
Matthias
Published 2022
Nomos Verlagsgesellschaft mbH & Co. KG
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Gouthier
,
Matthias
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”
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5
Market Leader Through Service Excellence : World-Class Approaches to Managing Excellent Services
by
Gouthier
,
Matthias
Published 2023
Nomos Verlagsgesellschaft mbH & Co. KG
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Gouthier
,
Matthias
...
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6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen
Published 2007
Gabler Verlag
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Gouthier
,
Matthias
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