1 Table of Contents: “..., and breakthrough products / Peter A. Koen -- Service development / Thomas D. Kuczmarski and Zachary T. Johnston...”

2 Table of Contents: “... in the energy sector -- Advanced Software Engineering- Developing and testing model-based software securely...”

3 Table of Contents: “... Automation Using SAP Process Control -- Implementation of Automated Test and Monitoring Scenarios in the SAP...”

4 Table of Contents: “... Consumers -- 4.6.2 Existing Products and Services -- 4.6.3 Distribution Channels -- 4.6.4 Government...”

5 Table of Contents: “... -- The Significance of the HR Body of Knowledge -- The Test Development Process -- The Exam Experience -- The aPHR...”

6 Table of Contents: “... Fraud and Abuse Act -- robots.txt and Terms of Service -- Three Web Scrapers -- eBay v. Bidder's Edge...”

7 Table of Contents: “... -- 6.3 Contract review -- 6.4 Summary -- 7 Design and development -- 7.1 Introduction -- 7.2 Project plan...”

8 Table of Contents: “... Agenda Framework -- Greeting -- Call Objective -- Check Your Stakeholder's Agenda -- Frame...”

9 Table of Contents: “...1.7 Objectives, Benchmarking, and Definitions -- 1.8 BEST-Method and BEST-Tool -- 1.9 Structure...”

10 Table of Contents: “...7.3 Locks in the Context of Nested Transactions -- 7.4 Rules on Locks and Notification Services...”