1

2 Table of Contents: “... of Northampton, UK), Richard Rose (University of Northampton, UK) and Michael Shevlin (Trinity College, Dublin)8...”

3 “..., South Africa Dave Randall is Senior Lecturer at Manchester Metropolitan University, UK Richard Harper...”

4 “... and Professional Development at the Institute of Languages and Culture, Regent’s University London, UK. Richard...”

5 Table of Contents: “...16. Line management and the resolution of workplace conflict in the uk / Richard Saundry, Virginia...”