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Qualitaetsmanagement in Dienstleistungscentern : Konzeption und typenspezifische Ausgestaltung unter besonderer Beruecksichtigung von Verkehrsflughaefen
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Birkelbach, Ralf
Published 1993
Peter Lang International Academic Publishing Group
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380 - Commerce, communications & transportation
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658 - General management
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Birkelbach, Ralf
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