1 Table of Contents: “....Definitions and notation -- 1.2.Time reversal -- 1.3.Erlang's formula -- 1.4.Further reading -- 2.Queueing...”

2 Table of Contents: “... and additivity of induction; 1.1.3. Frobenius character formula; 1.1.4. Induction and restriction; 1.1.5. Induced...”