1 Table of Contents: “..., communication, and servicescapes in sport management -- 11. Service strategies in sport management -- References...”

2 Table of Contents: “... and Antonio Fernández García -- Part III. Working and communication in the virtual workplace -- 8. Workplace...”

3 Table of Contents: “.... Point-of-purchase communications / Joern Redler -- 78. Processing fluency / Jan R. Landwehr -- 79...”