1 Table of Contents: “...'s inside; How to use this manual; Other references; Acknowledgments; Contact the Microsoft Editorial Board...”

2 Table of Contents: “... to the podium; smile, pause, then smile, smile, smile -- Make and keep eye contact with the audience -- Take...”

3 “...? This book reveals what you need to know about how people listen, how people decide, and how people react so...”

4 Table of Contents: “...#8 and #9: Scan the back wall to simulate eye contact, and stand behind the podium#10: Explain each...”

5 Table of Contents: “...? -- Clarity -- Pace -- Voice -- Engaging with Your Audience -- Making Eye Contact -- Addressing Any Questions...”