1 Table of Contents: “... to persuade decision makers -- Planning and conducting powerful conversations -- Writing e-mails that get...”

2 “... determining objectives to establishing readers' needs, conducting research, outlining, and designing a...”

3 “..."Arising from a research project conducted over two years, Transformative Learning through Creative...”

4 “... During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000...”