1 Table of Contents: “...Brief histories -- Concepts and issues -- Making the business case -- Good design -- How user...”

2 “... techniques will help you create good user experiences, iterate smoothly on frontend features, and collaborate...”

3 Table of Contents: “... Tasks -- Review All Key Topics -- Define Key Terms -- Chapter 2 Conducting an Offsite Site Survey -- "Do...”

4 Table of Contents: “... for Writing Good Questions; Appendix B: Survey Process Template; Appendix C: Question-Writing Template...”

5 Table of Contents: “...At a Glance; Contents; About the Authors; Acknowledgments; Introduction; Part I: The Big Picture...”

6 Table of Contents: “... real resources -- Reassure test subjects -- Watch the video fully -- Conduct enough tests -- Pick valid...”

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