1 “... specifically to engage live online audiences. Packed with easy-to-use tools, checklists, and worksheets...”

2 Table of Contents: “... : reform -- The toilet : eliminate -- The dining room: align -- The balcony : see -- The living room...”

3 Table of Contents: “... requirements and interviews -- Project kickoff -- Business process reviews -- Demos, conference room pilots...”

4 Table of Contents: “...Cover; Copyright; Table of Contents; Preface; THE ELEPHANT IN THE ROOM; Introduction; DAWN, RISING...”

5 Table of Contents: “...Example 3: The Late-Night Room Service Attendant at A Hotel -- Anonymity -- Irrelevance...”

6 Table of Contents: “... to designing effective hr performance management systems / Thomas Stephen Calvard -- Beyond the consulting room...”

7 Table of Contents: “... There's an evolution going on; The world where you live; The collaborative economy; Future uncertainty; Innovation...”

8 “... into an office or a living room creates an atmosphere of adversity and distrust you must overcome before you...”

9 Table of Contents: “... into Strengths -- Chapter 14 Addressing the Elephant in the Room -- Chapter 15 How Talking about Our Problems...”

10 “... a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes...”

11 “... rooms world wide." J. Mazumder, University of Michigan "It is the great merit of this book to offer a...”