1 Table of Contents: “... requirements and interviews -- Project kickoff -- Business process reviews -- Demos, conference room pilots...”

2 Table of Contents: “... and implications for working life / Ulrika H. Westergren, Ted Saarikko, Tomas Blomquist -- The impact...”

3 Table of Contents: “...Example 3: The Late-Night Room Service Attendant at A Hotel -- Anonymity -- Irrelevance...”