1 Table of Contents: “... -- Ch. 9. The Efficiencies Syndrome -- Ch. 10. Evils of Long Response Times -- Ch. 11. Reducing Response...”

2 Table of Contents: “...; Chapter 1: Don't Be a Prick; Chapter 2: Managers Are Not Evil; There Is Evil; Your Manager's Job; Where...”

3 “... decision makers to view maintenance as a provider of a competitive edge not a necessary evil. Encompassing...”

4 Table of Contents: “... marketing -- Do it! -- Gold on the playground -- Million dollar questions -- Trances, evil magicians...”

5 Table of Contents: “... Presentations; A5: Myth Busting; Myth #1: PowerPoint Is Intrinsically Evil; Myth #2: The Slides...”