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by Broetzmann, Scott, Bitner, Mary, Noble, Charles, Grainer, Marc
Published 2014
“...-handling policies. Since the 1970s, the authors have conducted six customer satisfaction surveys patterned...”Published 2014
MIT Sloan Management Review
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by Rashidi, Hassan, Tsang, Edward
Published 2016
“... advanced algorithms for handling the s...”Published 2016
CRC Press, an imprint of the Taylor & Francis Group