1 Table of Contents: “...Introduction : a new look at a familiar pattern -- Part one -- Danger in the comfort zone...”

2 Table of Contents: “... -- Part I: MY STORY -- Chapter 1 Conquering challenges from an early age -- Life outside of my comfort...”

3 Table of Contents: “... gracious host: tackling the hard stuff is easier when everyone is comfortable -- Be a person first! : help...”

4 Table of Contents: “... and Change Meeting Structures ; Too Small to Do Anything Hard in -- What to Do About Meetingocrity...”

5 Table of Contents: “... WITH DIVERSENESS; LEAVE YOUR OLD COMFORTS AT HOME; FLEX YOUR AGILITY WITH THE 5 PROMISES; 5 GENIUS: Intensif y Your...”

6 Table of Contents: “... -- Being self-made -- Chapter 1 Seizing sliding door moments: How making hard decisions can transform your...”

7 “... comfortable with technology, get to know each other better, build trust, improve communication, and more...”

8 “..., insiders who have learned (sometimes the hard way) what works and what doesn't in the battle for the hearts...”

9 Table of Contents: “... and how to say it: language for pressure-based moments -- Traversing the hard stuff: gaps and canyons...”