1 Table of Contents: “... to France -- Passion 7 : provide authentic leadership -- My personal journey : let life continue...”

2 “... the journey of life. This book is a heartfelt, emotive, and hopeful account of one man's awe-inspiring journey...”

3 Table of Contents: “... Again -- Play Three: Predict the Customer Journey for Life Cycle Marketing -- Play Four: Predict...”

4 Table of Contents: “... Profiles; Customer Insights; Customer Journeys; Customer LifeCycles; Cross-Channel Views; Service Scenarios...”

5 Table of Contents: “...; Howard Schultz's Leadership Journey; Your Life Story Defines Your Leadership; Dick Kovacevich: From...”