1 Table of Contents: “... Strategies in The Health Care Sector in Mexico -- Case 6 CQI Applications to Management in the Emergency...”

2 Table of Contents: “...1 Dealing with uncertainty and complexity -- 2 Managing complexity – unhelpful and effective...”

3 Table of Contents: “... Interviews and Safety Audits -- 8. Relevance of Case Studies to the U.S. Nuclear Power Industry -- 9. Summary...”

4 Table of Contents: “... Innovation: The Case of Switzerland -- III. The Science and Technology Challenge: How to Find New Drugs -- IV...”

5 Table of Contents: “...Introduction -- Project Timing and Financial Control -- Project Management -- The Planning of New...”

6 Table of Contents: “...1. Responsiveness in Organization and Management Theory -- 1.1. Responsiveness — An Issue Emerging...”

7 Table of Contents: “... -- Efficiency Measures for Marketing Financial Services: A Case Study (Jagpal and Sudit (1978)) -- Selection...”

8 Table of Contents: “... Approach to Managing Uncertainty -- A Perspective on Robustness -- Reflections on Uncertainty in Strategic...”

9 Table of Contents: “... -- Hazard rate -- Health care systems Gascon/Pierskalla -- Heavy-traffic approximation -- Hessenberg matrix...”

10 “...International Series in Management Science Operations Research...”

11 Table of Contents: “... -- Benchmarking in Sports -- Assessing the Selling Function in Retailing -- Health Care Applications -- Dea...”

12 Table of Contents: “... Sector is Trying to Modernise -- 3 Counter Networks, Communication and Health Information Systems: A Case...”

13 Table of Contents: “... in Health Interorganizational Systems: The case of NHSnet -- Section II: Organizational Transformation Using...”

14 Table of Contents: “... Interviews of Patients’ Reactions to an Intelligent Interactive Telephone Health Behavior Advisor -- 7...”

15 Table of Contents: “... of IT-Risks in the Context of Inter-Organisational Knowledge Management -- Case Studies in VO / CN -- A Case...”

16 Table of Contents: “... Management -- Problem Structuring and Evaluation Integration: A Case Study in Transportation Planning...”

17 Table of Contents: “... and Managemental Training -- Interactive Modeling andGaming-Simulation for Group Decision Making -- Multiactor...”