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dewey-ones:"658 - General management"
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121
The Salesforce consultant's guide : tools to implement or improve your client's Salesforce solution
by
Negley, Heather
Published 2022
APRESS
Table of Contents:
“
... and discovery -- Build, test, deploy -- Client management -- Communication --
Emotional
intelligence -- Critical...
”
Call Number:
HF5415.5
Read Now
122
Decoding the new consumer mind : how and why we shop and buy
by
Yarrow, Kit
Published 2014
Jossey-Bass, A Wiley Brand
Table of Contents:
“
... Unhappy; What the
Emotional
Consumer Wants; The Allure of the Bargain; The Problem with Traditional...
”
Call Number:
HF5415.32
Read Now
123
Leverage competencies : the key to financial leadership success
by
Militello, Frederick C.
Published 2002
Financial Times/Prentice Hall PTR
Table of Contents:
“
... Objectives -- Research Participants -- Summary -- Endnotes -- CH36;CHAPTER 2
Emotional
Competencies58...
”
Call Number:
HD57.7
Read Now
124
Branding for the public sector : creating, building and managing brands people will value
by
Temporal, Paul
Published 2015
Wiley
Table of Contents:
“
... and brand architecture -- Building a power public sector brand : visions, values,
emotions
and personalities...
”
Call Number:
JF1525.M37
Read Now
125
Phoenix Leadership for Business : an Executive's Strategy for Relevance and Resilience
by
Gokenbach, Valentina
Published 2018
Productivity Press
Table of Contents:
“
...;
Emotional
Intelligence Defined; The Story of Nikki;
Emotional
Intelligence, the Science; First Brain...
”
Call Number:
HD57.7
Read Now
126
The resilient founder : lessons in endurance from startup entrepreneurs
by
Ramsinghani, Mahendra
Published 2022
John Wiley & Sons, Inc.
“
..."This book which can be presented as a "Rough Guide to
Emotional
Resilience" addresses the unspoken...
”
Call Number:
HF5548.85
Read Now
127
The Inspiring Leader : Unlocking the Secrets of How Extraordinary Leaders Motivate
by
Zenger, John
Published 2009
McGraw-Hill
“
... and direction Use the power of
emotions
Create stretch goals for your team Foster innovation and risk taking...
”
Read Now
128
Resilience in customer service
Published 2023
Assemble You
“
... optimism; the ability to stay balanced and manage strong or difficult
emotions
; a sense of safety and a...
”
Call Number:
HF5415.5
Read Now
129
Resolving conflicts at work : ten strategies for everyone on the job
by
Cloke, Ken
Published 2011
Jossey-Bass
Table of Contents:
“
... beneath the surface for hidden meanings -- Acknowledge and reframe
emotions
-- Separate what matters from...
”
Call Number:
HD42
Read Now
130
The Financial Times essential guide to making business presentations : how to deliver a winning message
by
Khan-Panni, Phillip
Published 2012
Pearson
Table of Contents:
“
... of demonstration -- Classified results -- Engaging the
emotions
-- The decade's political success story -- In times...
”
Call Number:
HF5718.22
Read Now
131
Brilliant customer service
by
Stevens, Debra
Published 2010
Prentice Hall
Table of Contents:
“
... brilliant customer service -- Use the '
emotional
scale' to create loyalty and trust -- Read between...
”
Call Number:
HF5415
Read Now
132
Lead like Reagan : strategies to motivate, communicate, and inspire
by
Quiggle, Dan
Published 2014
Wiley
Table of Contents:
“
...
emotional
intelligence to model excellence -- Taking action : how Reagan turned ideas into achievement...
”
Call Number:
HD57.7
Read Now
133
Giving feedback to subordinates
by
Buron, Raoul
Published 1999
Center for Creative Leadership
Table of Contents:
“
... the Feedback Session; How to Handle Feedback's
Emotional
Impact; Practice Makes Permanent; Subordinate Feedback...
”
Call Number:
HF5549.5.C6
Read Now
134
Brilliant communication skills
by
Hasson, Gill
Published 2015
Pearson Education
Table of Contents:
“
...,
emotions
and attitudes Chapter 5 What to say, how to say it. Chapter 6 Put it in writing Part 2 Chapter 7...
”
Call Number:
HF5717
Read Now
135
The optimistic workplace : creating an environment that energizes everyone
by
Murphy, Shawn
Published 2015
AMACOM--American Management Association
Table of Contents:
“
... -- Destructive management -- The power of contagious
emotions
-- The downside of optimism : missteps and excess...
”
Call Number:
HD7261
Read Now
136
Conflict 101 : a manager's guide to resolving problems so everyone can get back to work
by
Shearouse, Susan H.
Published 2011
American Management Association
“
... negative
emotions
; encourage apologies and forgiveness; use a solution-seeking approach; and, say what...
”
Call Number:
HD42
Read Now
137
The heart-led leader : how living and leading from the heart will change your organization and your life
by
Spaulding, Tommy
Published 2015
Recorded Books
“
... from the head to the heart - from our intellect to our
emotions
- and shows us how to incorporate them...
”
Call Number:
HD57.7
Read Now
138
The international manager : a guide for communicating, cooperating, and negotiating with worldwide colleagues
by
Garten, Frank
Published 2015
Productivity Press
Table of Contents:
“
... the pattern -- hat we do not say : nonverbal communication and
emotions
-- Personal preferences...
”
Call Number:
HD62.4
Read Now
139
Managing conflict with direct reports
by
Popejoy, Barbara
Published 2002
Center for Creative Leadership
“
... position to manage such conflict. They are better prepared to understand
emotions
that can trigger conflict...
”
Call Number:
HD42
Read Now
140
The change catalyst : secrets to successful and sustainable business change
by
Macpherson, Campbell
Published 2017
John Wiley & Sons
Table of Contents:
“
... to Engage Genuinely with Their Stakeholders -- Chapter 8: We Forget that
Emotions
Trump Logic Every Time...
”
Call Number:
HD58.8
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