1 Table of Contents: “... -- Root Cause Analysis and Definitive Remediation -- Conclusions and Prospects -- References -- Index...”

2 Table of Contents: “... Root Causes of Success -- Chapter 6 The Leadership Test of Humility -- Chapter 7 Leadership Match...”

3 “..., they found that when companies fail to achieve their growth targets, 90 percent of the time the root causes...”

4 Table of Contents: “...-Solving Tools and Techniques -- 8.0 Root Cause Analysis -- 8.1 General Principles of Root Cause Analysis...”

5 Table of Contents: “... the Brilliant Jerk. . . -- Chapter 8 Money, the Root of All Evil (But It May Yield the Fruit of Success...”

6 “... are amateurs but the sellers are professionals. This mismatch is at the root of the majority IT systems...”

7 Table of Contents: “... Client Experiences Rooted in Care -- Designing with Care...”