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dewey-ones:"658 - General management"
dewey-ones:"670 - Manufacturing"
language:"English"
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21
Leadership step by step : become the person others follow
by
Spodek, Joshua
Published 2017
Amacom Books
Table of Contents:
“
... for leadership and
emotion
-- The model -- The method -- The method, more challenging -- Unit 4: Leading others...
”
Call Number:
HD57.7
Read Now
22
The essentials of management : everything you need to succeed as a new manager
by
Leigh, Andrew
Published 2012
Pearson
Table of Contents:
“
... to first edition; Introduction to second edition; Part I Manage self; Cultivate
emotional
intelligence...
”
Call Number:
HD38.2
Read Now
23
The ten principles behind great customer experiences
by
Watkinson, Matt
Published 2013
Pearson Education
Table of Contents:
“
... the
emotions
-- Bringing it all together : the Apple customer experience -- Final thoughts...
”
Call Number:
HF5415.5
Read Now
24
Creating mindful leaders : how to power down, power up, and power forward
by
Burton, Joseph
Published 2018
John Wiley & Sons, Inc.
Table of Contents:
“
... crisis -- Turn depressing data into healthy employees --
Emotional
intelligence (eq) for everyone...
”
Call Number:
HD57.7
Read Now
25
The secrets of selling : how to win in any sales situation
by
King, Geoff
Published 2010
Financial Times Prentice Hall
Table of Contents:
“
... and accurately -- Using
emotion
in selling -- Body language in sales meetings -- How to write proposals...
”
Call Number:
HF5438.25
Read Now
26
Be the Best Bad Presenter Ever : Break the Rules, Make Mistakes, and Win Them Over
by
Hough, Karen
Published 2014
Berrett-Koehler Publishers
Table of Contents:
“
... nerves, and they will go away; #14: Control your
emotions
at all times; Now Get Out There!; Notes...
”
Call Number:
HF5718.22
Read Now
27
Fundamentals of project management
by
Heagney, Joseph
Published 2016
American Management Association
Table of Contents:
“
...; Acknowledgments; Answers to Exercises; About the Authors; Index; Free Sample Chapter from
Emotional
Intelligence...
”
Call Number:
HD69.P75
Read Now
28
The smart but scattered guide to success : how to use your brain's executive skills to keep up, stay calm, and get organized at work and at home
by
Dawson, Peg
,
Guare, Richard
Published 2016
Tantor Audio
Table of Contents:
“
...: Response Inhibition -- 9. Keeping Track of It All: Working Memory -- 10. Being Cool:
Emotional
Control...
”
Call Number:
HD38.2
Read Now
29
25 need-to-know MBA models
by
Birkinshaw, Julian M.
,
Mark, Ken
Published 2017
Pearson
Table of Contents:
“
...-step model -- 2 Cognitive biases in decision making -- 3
Emotional
intelligence -- 4 Negotiating...
”
Call Number:
HD31
Read Now
30
Anytime coaching : unleashing employee performance
by
Kloster, Teresa Wedding
,
Swire, Wendy Sherwin
Published 2015
Management Concepts
Table of Contents:
“
... of Positive Questions; The Positive Principle; Observing Nonverbal and
Emotional
Cues in Communication; Other...
”
Call Number:
HF5549.5.M63
Read Now
31
Stewardship : choosing service over self-interest
by
Block, Peter
Published 2013
Berrett-Koehler Publishers
Table of Contents:
“
... Contract; Life in the Balance; SIX: Upsetting Expectations: The
Emotional
Work of Stewardship; The Trail...
”
Call Number:
HD31
Read Now
32
Make change happen : get to grips with managing change in business
by
Coyne, Ian
Published 2014
Pearson
Table of Contents:
“
... Understand the
emotional
bank account -- 8 The personal touch -- Part 2: What to do when you start -- 9 How...
”
Call Number:
HD58.8
Read Now
33
Transform Customer Experience : How to achieve customer success and create exceptional CX
by
Villani, Isabella
Published 2019
John Wiley and Sons, Inc.
Table of Contents:
“
...; Augmented reality; Intelligent kiosks and
emotion
detection; Digital wallets; Gamification; 3D printing...
”
Call Number:
HF5415.55
Read Now
34
Leadership wise : why business books suck, but wise leaders succeed
by
Foreman, John W.
Published 2023
John Wiley & Sons, Inc.
Table of Contents:
“
...?" -- Commit to the Bit -- There Is No Separation of Mind and Body -- Chapter 7 "Keeping It Real" --
Emotions
...
”
Call Number:
HD57.7
Read Now
35
The truth about employee engagement : a fable about addressing the three root causes of job misery
by
Lencioni, Patrick
Published 2016
Jossey-Bass & Pfeiffer / Wiley
Table of Contents:
“
... -- Employee Obstacles -- Organizational Obstacles -- The
Emotional
Obstacle -- Exploring and Addressing...
”
Call Number:
HF5549.5.M63
Read Now
36
Managing for happiness : games, tools, and practices to motivate any team
by
Appelo, Jurgen
Published 2016
John Wiley and Sons, Inc.
Table of Contents:
“
...: List Your Observations; Step 3: Express Your
Emotions
...
”
Call Number:
HD30.19
Read Now
37
Culture hacker : reprogramming your employee experience to improve customer service, retention, and performace
by
Green, Shane
Published 2017
Wiley
Table of Contents:
“
... they are
emotionally
connected to the company and are set up for success -- Performance management : how we fail...
”
Call Number:
HF5549.5.M63
Read Now
38
Ignite : real leadership, real talk, real results
by
Dolan, Gabrielle
Published 2015
John Wiley and Sons Australia, Ltd
Table of Contents:
“
...Tip 1: Make it personalTip 2: Use humour wisely; Tip 3: Use
emotion
over data; Tip 4: Start smart...
”
Call Number:
HD31
Read Now
39
The experience : the 5 principles of Disney service and relationship excellence
by
Loeffler, Bruce
,
Church, Brian T.
Published 2015
Wiley
Table of Contents:
“
... -- Impression 1.1: Engage -- Impression 1.2: Intentional -- Impression 1.3: Senses -- Impression 1.4:
Emotion
...
”
Call Number:
HF5415.5
Read Now
40
The mystery of market movements : an archetypal approach to investment forecasting and modeling
by
Hageback, Niklas
Published 2014
Bloomberg Press
Table of Contents:
“
... Not WorkBehavioural Finance; Technical Analysis; Efficient Market Hypothesis; Black Swans; Social Mood;
Emotion
Words...
”
Call Number:
HG4529
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