1 Table of Contents: “...Rationale for consumerism in the human services -- Evolution of consumerism in the human services...”

2 Table of Contents: “... and Consumerism -- 5 Working with the voluntary sector -- 6 Working with local authorities -- 7 Satisfying...”

3 Table of Contents: “... of Organization and Service for Health Care -- Consumerism and Health Care -- The British National Health Service...”