1 Table of Contents: “... for Efficiency -- The Bionic Customer Service Agent at Siemens Global Business Services -- Retaining the Human...”

2 “... examples from major international companies, including Intel, Procter and Gamble, Siemens, Boeing, Philips...”

3 “...Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens...”

4 Table of Contents: “... -- 48. Siemens : using artificial intelligence and analytics to build the internet of trains -- 49...”