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by Mundt, Barry M., Smith, Francis J., Egan, Stephen D.
Published 2014
CRC Press
Table of Contents: “... -- chapter 5. Adapting the engagement plan to the real world -- chapter 6. Conducting the engagement...”
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by Nunnally, Brad, Farkas, David
Published 2017
O'Reilly Media
“...One key responsibility of product designers and UX practitioners is to conduct formal and informal...”