1 “..., productivity increases--and profitability soars. Filled with assessment questions, mini quizzes, and hands...”

2 “... the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad...”

3 Table of Contents: “... Be Expressive; Down with Upspeak; Mind Your Monotone...”

4 Table of Contents: “...; lines_2(); lines_3(); lines_4(); lines(); An Example; Summary; Chapter 10: Implementing "Y-wing...”

5 Table of Contents: “...What you need to know -- in 850 words -- Mindset- change your thinking, change your life -- "Origin...”

6 “... is, improv isn't about winging it or flying by the seat of your pants; improv at its core is about listening...”

7 Table of Contents: “...Lifeguard Flip -- Lighthouse Flip -- Wing Flip -- 4 Strukturen in der Praxis -- 4.1 Die ganze Seite...”